Bitrix24 Earns Several Important Industry Recognitions

This time, the reviewers have singled out such key aspects of Bitrix24 as enterprise-grade performance, ease of doing business, and orientation towards AI-powered tools. Here's a quick overview of the awards.

1. Capterra Shortlist – CRM (2025)

Bitrix24 has been featured on Capterra’s Shortlist for 2025, solidifying our position among the top-performing CRM solutions. This recognition underscores our commitment to delivering powerful, user-friendly customer and sales management tools to businesses worldwide.

“We managed to sell 35% more in the first year, thanks to this platform.”

Juan Carlos F., Development and Programming Coordinator 

2. Capterra Shortlist – Task Management (2025)

Being a multi-functional platform that features tools for both sales/client and task/project management, Bitrix24 takes home another award from Capterra. With smart task automation, real-time collaboration tools like messenger and video calls, and seamless workflow automation, we empower teams to stay on top of their projects.

“It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized.”

Nonjabulo S., Marketing Officer 

3. Capterra Shortlist – Customer Service (2025)

Exceptional customer support is a cornerstone of any successful business, and Bitrix24 customer service tools have earned yet another industry recognition from Capterra for making it easier to deliver timely, efficient, and personalized support. From a myriad of integrations to omnichannel communication features, we help businesses resolve inquiries faster and enhance customer satisfaction.

“It's a great customer support tool an all-in-one solution.”

Jessica B., Digital Content Creator 

4. G2 "High Performer" Enterprise – Cloud Content Collaboration (Winter 2025)

Being recognized as a High Performer in the enterprise segment by G2 highlights our ability to cater to large-scale organizations with robust and scalable cloud-based solutions. Bitrix24 enables teams to securely store, share, and collaborate on files in real time, eliminating silos and ensuring seamless communication across departments.

“Enterprise-quality communications and collaboration tool without the costs and pains of such platforms as Jira, Confluence, and MS Teams.”

Zachary D., Manager 

5. G2 "Easiest to Do Business With" – AI Writing Assistant (Winter 2025)

Creating high-quality content should be easy, and that’s why our AI-powered assistant CoPilot has been recognized as the "Easiest to Do Business With" by G2. CoPilot helps businesses generate engaging blog posts, emails, reports, and more with minimal effort.

“I appreciate the interface; after a few days, users understand it fully, and within months, it becomes second nature.”

Milan R., Marketing Manager

6. Software Advice "Front Runners" – Business Intelligence (2025)

Being listed as a Front Runner by Software Advice reflects our dedication to innovation and consistently delivering high-value solutions that meet the needs of businesses across industries. Bitrix24 features powerful BI analytics with interactive dashboards to help businesses turn raw data into actionable insights and make informed decisions.

“Best part of Bitrix24 that I love is it combines all resources I require in one CRM.”

Orçun, Manager 

These accolades validate our continuous efforts to enhance Bitrix24 and ensure that businesses of all sizes have the best tools to thrive.

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