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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Learn more about Contact Center in Bitrix24

Contact center
Communications
Tasks and projects
CRM
Contact center
Websites
Applications
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Marketing
Productivity
Human resources
Business development
Bitrix24 tips and updates
Route an Outgoing Call from Phone to Browser
Contact center
Route an Outgoing Call from Phone to Browser
In Bitrix24 Contact Center module, if you rent a number or have a PBX connection and have a SIP device connected, the outgoing calls are made via this SIP phone by default. However, you can route the call from the device to the browser or the Bitrix24 Desktop app and back. Click to learn more.
1 min
Calls to Extension Numbers
Contact center
Calls to Extension Numbers
If you are using Bitrix24 Contact Center for client communication and have several agents, there is a cool option to configure extension numbers for each of your agents.
1 min
Connect Zoiper Softphone to Bitrix24
Contact center
Connect Zoiper Softphone to Bitrix24
We are happy to inform you that now it is possible to connect Zoiper softphone to Bitrix24. Learn how to save big on call center services with Bitrix24.
1 min
Connect Apple Business Chat to Bitrix24
Contact center
Connect Apple Business Chat to Bitrix24
You can now connect Apple Business Chat to your Bitrix24. Thanks to this option you can easily process clients' messages sent via iMessage directly inside your Bitrix24 account.
1 min
Connect WhatsApp to Bitrix24
Contact center
Connect WhatsApp to Bitrix24
Process customer requests from WhatsApp Messenger directly inside your Bitrix24 account.
1 min
Bitrix24 Open Channels Now Work With Instagram
Contact center
Bitrix24 Open Channels Now Work With Instagram
Now you can connect Instagram to Bitrix24 Open Channels in just a few clicks and enjoy new integration. 
1 min
Bitrix24 Website Widget: Chat, Web Form And Callback
Contact center
Bitrix24 Website Widget: Chat, Web Form And Callback
Bitrix24 widget unifies all possible digital communication channels with your clients in your Bitrix24 account. Here are the advantages the widget provides.
2 min
Bitrix24 Live Chat For Websites Is Out!
Contact center
Bitrix24 Live Chat For Websites Is Out!
Website live chat has been added to Bitrix24 Open Channels.

3 min
Rent Local Phone Numbers In 50+ Countries With Bitrix24
Contact center
Rent Local Phone Numbers In 50+ Countries With Bitrix24
We’ve just expanded the list of countries where you can rent a local phone number. We’ve also dropped the price for renting a phone number.

2 min
Bitrix24.Telephony – incoming calls and renting telephone numbers
Contact center
Bitrix24.Telephony – incoming calls and renting telephone numbers
Bitrix24’s built-in telephony has been expanded to include a virtual PBX – this allows you to receive and route incoming calls to employees.

5 min
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