RingCentral Telephony by Bitrix24 Integrations

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RingCentral Telephony

Rating

Too few ratings
Installations

4366
Developer

Bitrix24 Integrations

Description

RingCentral is an intuitive platform for voice, video meetings, team messaging, and collaboration.

The integration app allows you to take and place calls from Bitrix24 using RingCentral app.
The call time, duration, and recordings get mapped to your CRM client records after a call is finished.

Prior to configuring the integration app make sure that your RingCentral plan includes access to APIs.

Learn more about the app.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

Installation instructions

Technical support

Data security

Added: 08/10/2017

Technical Support

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support team. Our Integrations support team will be happy to assist you in queries of any kind.

We also recommend to go through the steps described in this article to troubleshoot common issues which may affect the app's functioning.

Installation instructions

Learn about installing and setting up the app in our helpdesk article.

Data security

Learn more

RingCentral Telephony

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Telephony

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics

Users (minimum)

read user list and names without contact information

Company structure

full access: view, create, edit and delete departments

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Rating

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Reviews

Total reviews: 1

Jose T.

14.08.2024

I upgraded my Ringcentral account and it didn't work. I also tried to get help. more

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