Zendesk Integration by Bitrix24 Integrations

Home
Tasks and projects
Zendesk Integration

Rating

No ratings
Installations

2585
Developer

Bitrix24 Integrations

Description

Gain complete control of your Zendesk tickets right in Bitrix24 interface!

View ticket details and create new ones, all while keeping the powerful Bitrix24 tools right at hand.

Learn more about the app in our Helpdesk article.

The app works with Bitrix24 commercial plans only.
There is an opportunity to try the application for free during the demo period.

Installation instructions

Technical support

Data security

Added: 03/28/2018

Technical Support

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support.

Our dedicated Integrations support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.

Additionally, we highly recommend following the steps outlined in this article to troubleshoot common issues in the event that the app is not functioning or connecting as expected.

Installation instructions

When at the settings page, input your Zendesk account data:

Subdomain
Login email
API token

If the connection is successful, you will see a confirmation page: “Your Zendesk is successfully connected”.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API token:
1. Go to the "Admin Center".
2. Go to "Apps and integrations".
3. Go to "Zendesk API".
4. Click the "Settings" tab
5. Make sure that the "Token access" switch is on
6. Click the "Add API token" button
7. Copy and save your token

Data security

Learn more

Zendesk Integration

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Users (minimum)

read user list and names without contact information

Company structure

full access: view, create, edit and delete departments

Application embedding

full access: view, create, edit and delete widgets

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Rating

0 /5

5 stars

4 stars

3 stars

2 stars

1 star

Reviews

No reviews!

Free

Miro Boards

Full Miro toolkit in Bitrix24

(0)

(3259)

Zapier for CRM

API-connector for data sync between Bitrix24 CRM & third-party services

(0)

(11456)

Mind Map

Mind Map is a solution designed to visualize your team's goals in Bitrix24

(0)

(16620)

Absence

The application to log and approve employees' absence requests

(0)

(4612)

Burnup Chart

Now you can view estimated time when a project will be completed.

(1)

(4920)

Trello data migration

Data migration has never been so easy! Migrate your data in a few clicks and let the app take care of your data. Few clicks and the migration is complete. Transfer data from Trello to Bitrix24 without extra fuss. Track your migration process.The app shows stages of migration progress. Transfer the archived items.The app will transfer all items, including the archived ones.

(0)

(3245)

Billable Hours For Tasks

No more endless hours spent on creating reports and issuing invoices - now a single app can calculate all the labor costs (time and expenses) for a project.