Analytics and reports

Work more effectively and grow your profit with Edward

Experience the seamless integration of conference calls, call transfers, and hold-on functionality with CallCenter24. Together with our app TwiSMS you may use one number for call and SMS. Whether you need to handle high volumes of calls or provide personalized assistance, our solution offers the utmost flexibility, reliability, and scalability your business demands. Transform your customer support experience today.

Extractor

Analyze task execution time statistics and overdue tasks

Analyze deal data for the required time period. Identify the most efficient customer handling scenarios as well as tight spots that may need improvement.

Your sales managers do not have to fill in any additional fields to get sales analyzed by the Payment Calendar. All analytics is based on already existing CRM invoice data.

Now you can view estimated time when a project will be completed.

The KPI application helps to plan key performance indicators, observe the situation regarding implementation of the plan in real time, calculate bonuses e.t.c.!

Leads as Google Looker Studio data source

Deals as PowerBI data source

Analysis by status, conversion by source, responsible employee and and utm-tags

Icoming and outgoing calls using Twilio

Deals as Google Looker Studio data source

Trusted Asterisk/FreePBX integration with Bitrix24, 14 days for free test

No more endless hours spent on creating reports and issuing invoices - now a single app can calculate all the labor costs (time and expenses) for a project.

- Move data from a spreadsheet to CRM - Move data from CRM to a spreadsheet

Analyze deals and identify tight spots that may need improvement.

View and analyze how your business creates leads

Analyze performance indicators most critical to your business

Identify and prioritize key customers