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16 Helpdesk Software Solutions to Build a Long-Lasting Relationship With Your Customers

As your business grows, having an appreciation for and understanding of the benefits of getting a helpdesk software will take your business to the next level. Here are the best helpdesk software solutions to consider.

12 min

Customer Success

How to Reduce Customer Churn? 14 Tips You Should Apply

While acquiring new customers can be a costly affair, retaining existing ones is a more sustainable approach. Here are 14 actionable tips that you can apply today to reduce customer churn.

11 min

Customer Success

Top-27 Cold Calling Scripts for Real Estate Agents

In the real estate industry, cold calling is one of the most efficient lead generation techniques. To get you started, here you can find highly effective real estate cold call scripts for various situations that will help you connect with potential clients.

29 min

Customer Success

What Is Active Listening: 7 Strategies To Improve It And Close More Deals

Listening is a highly essential skill to possess, hone and use in all aspects of life. However, a lot of us are not really good at listening and are even unclear about what active listening is. Why active listening is important and how we can all further improve our skills.

12 min

Customer Success

How to structure your customer service department? 7 tips to work efficiently

A good customer experience can do so much to either sink your company or take it to new heights. Customer feedback and satisfaction scores help set you apart from other companies within the same market. Here are some tips for providing exceptional customer service.

10 min

Customer Success

7 Powerful Tips to Get Big Clients as a Small Agency

It’s no secret that small agencies face a big challenge when it comes to landing big clients. But don't give up! In this article, we'll share 7 powerful tips to help you get big clients as a small agency.

10 min

Customer Success

8 Basic Ways to Identify Your Ideal Client

Without bottomless budgets and decades in the business, understanding your customer base can feel a lot like guesswork. You draw up buyer profiles and present them to your team, but deep down, you’re wondering if you’re even close to who your customers actually are.

10 min

Customer Success

The Customer Handling Process: 10 Techniques on How to Handle Complaints

A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.

13 min

Customer Success

8 Ways to Impress Clients During the Holiday Season

There’s no better time to bring customers on board than the Christmas period. People are splashing their cash and the upcoming new year resolutions are just around the corner. But as you’ve heard a million times before, it's cheaper and easier to retain existing customers than to attract new ones.

10 min

Customer Success

10 Essential Keys To Success When Working Remotely With A Client

Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.

11 min

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