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CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
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CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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Boost Sales with CRM
Sales & revenue growth
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Enterprise Solutions
Find the Perfect Tool
12 tips for an effective customer service case management
Customer Success
12 tips for an effective customer service case management
Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.
10 min
Ecommerce after sales service: Why is it important for your ecommerce business?
Customer Success
Ecommerce after sales service: Why is it important for your ecommerce business?
If you’re in the ecommerce game, you’ll know that there’s one overarching aim of your business: to increase your profit margins. In this article, we’ll cover the advantages of ecommerce after sales service before diving into a range of useful strategies you can implement.
9 min
Client Onboarding Guide: 7 Crucial Tips For Better Client Relationships
Customer Success
Client Onboarding Guide: 7 Crucial Tips For Better Client Relationships
Customer-client relationships have changed drastically in the 21st century. So to help you use onboarding as a way of connecting with — and keeping — customers, we’ve created a client onboarding guide made up of 7 handy steps that will boost your approach.
10 min
10 tips to land your first client as an entrepreneur
Customer Success
10 tips to land your first client as an entrepreneur
We’ve written up 10 tips to help land your first client as an entrepreneur. We’ll provide a range of strategies that tell you how to find your first client, with both technical and personal tips on offer.
9 min
Client Meeting Preparation: How to Impress Your Customers
Customer Success
Client Meeting Preparation: How to Impress Your Customers
We’ve put together some of our most tried-and-tested techniques that will increase your chances of securing that first deal.
13 min
What is Customer Retention and Why is it Essential?
Customer Success
What is Customer Retention and Why is it Essential?

This article will look at the ideas behind customer retention, the tools you can use to achieve it, some classic strategies, and of course, why it is essential.


9 min
12 Great Customer Service Skills your Team Definitely Needs
Customer Success
12 Great Customer Service Skills your Team Definitely Needs
Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.
9 min
The Top Customer Success Metrics & KPIs in 2022
Customer Success
The Top Customer Success Metrics & KPIs in 2022
With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2022.
8 min
Remote Work and the Future of Contact Centers
Customer Success
Remote Work and the Future of Contact Centers
The main challenge of remote work is to preserve a decent quality of customer service. To achieve this goal, businesses install dedicated software and introduce new policies. From this article, you'll get to know how to optimize the work of a remote contact center and improve client satisfaction.
6 min
The 8 Top Call Center Software for (Small) Businesses in 2024
Customer Success
The 8 Top Call Center Software for (Small) Businesses in 2024
To give you an idea of what to expect from the best call center solutions on the market today, check out our top 8 picks for the best call center software.
11 min
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