Streamlining operations for a major hotel chain in Central America

Background

Cayuga is a hotel chain operating across multiple countries, renowned for its unique, personalized guest services that create unforgettable experiences. The company excels in delivering tailored hospitality that caters to individual preferences, ensuring each guest feels valued and special.

While the company had been using Bitrix24 Cloud edition to manage bookings and customer interactions, it sought a more customized solution that would better meet the specific demands of the hospitality industry.

Cayuga needed to integrate Bitrix24 with specialized booking systems and automate key processes to streamline daily operations.

Challenge

We used Bitrix24 for several years to assist our customer support team with hotel bookings. However, as our business grew, we realized we needed more specialized solutions to support our operations.

We needed to integrate Bitrix24 with other systems crucial to our daily routine. The manual transfer of customer and booking details between Bitrix24 and other systems was time-consuming, and we wanted to streamline this process to focus more on guest engagement.

While Bitrix24 offered a range of tools, we needed to customize the platform to better suit the specific requirements of the hospitality industry and optimize our operations.

Finally, although our team could handle basic automation in Bitrix24, we needed expert help to design and implement more advanced automation and business processes to support the customer journey and improve efficiency.

Solution

The migration from Bitrix24 Cloud to the On-Premise edition gave us full control over CRM settings, improving scalability and security. Webbee Group, a Bitrix24 Partner, handled the entire migration process, ensuring there was no downtime and no disruption to our operations.

The reservation system was then integrated with Bitrix24, ensuring seamless data transfer between both systems and eliminating errors. Webbee's specialists implemented advanced automation and custom business processes, streamlining tasks like ticket handling and notifications.

A custom Product Card was developed to fit our operational needs, enhancing the management of booking data and client preferences. This significantly reduced manual work, saving valuable time that could now be spent on delivering more personalized experience to our customers.

As a result, we have streamlined operations and improved both efficiency and customer satisfaction.

Streamlining operations for a major hotel chain in Central America

Felipe Fernández

Sales & Marketing Director, Cayuga

Background

Challenge

Solution

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