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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

The Top Customer Success Metrics & KPIs for 2025

They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2025, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2025 used by leading businesses today.

19 min

January 30, 2025

Customer Success

Humanizing AI: How Artificial Intelligence is Making Customer Service More Personal

Learn how AI makes customer service faster, smarter, and more personal. Discover tools that blend efficiency with empathy and explore the Bitrix24 advantage

11 min

December 26, 2024

Customer Success

Implementing AI Chatbots in Customer Service

Read our step-by-step guide on implementing AI chatbots in customer service- for improved efficiency, response times, and personalization.

12 min

August 26, 2024

Customer Success

7 Powerful Tips to Get Big Clients as a Small Agency

It’s no secret that small agencies face a big challenge when it comes to landing big clients. But don't give up! In this article, we'll share 7 powerful tips to help you get big clients as a small agency.

10 min

August 23, 2024

Customer Success

The Impact of CRM Automation On Customer Retention And Loyalty

Discover how you can leverage the power of CRM automation to keep your customers with you - longer and happier.

9 min

August 23, 2024

Customer Success

10 Ways to Gain Customer Trust and Confidence

In the times of social media and the rapid exchange of information, customer trust is hard earned but easily lost. In this article, we’ll explain how to gain customer trust — and keep it — through some processes and approaches that are much easier than you might think.

9 min

August 22, 2024

Customer Success

12 tips for an effective customer service case management

Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.

10 min

August 20, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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